By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.
All orders are processed and packed within 24 hours of placement, excluding weekends and public holidays.
Orders placed after 9am AEST on a weekday will be sent out first thing the next business day, and orders placed after this time Friday or on a weekend will be sent Monday morning.
AUSTRALIAN ORDERS - Australia Post Express
Shipping Costs: Flat Rate of $10 Express Shipping
Shipping Time: 1-3 BUSINESS DAYS FOR METRO, 2-5 BUSINESS DAYS FOR REGIONAL
+ FREE EXPRESS SHIPPING on orders over $50!
Domestic Delivery Information
Signature is required on delivery for your security, and if you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post.
If you have not been left a collection card, you can take a form of ID and tracking information to your nearest Australia Post and they can help organise collection.
INTERNATIONAL ORDERS - United Parcel Service Express (UPS)
Shipping Costs: Flat Rate Of $10 Express Shipping
Shipping Time: 1-5 BUSINESS DAYS
+ FREE EXPRESS SHIPPING on orders over $100!
USA, CANADA & MEXICO:
Shipping Costs: Flat Rate Of $15 Express Shipping
Shipping Time: 1-5 BUSINESS DAYS
+ FREE EXPRESS SHIPPING on orders over $150!
Shipping Costs: Flat Rate Of $25 Express Shipping
Shipping Time: 2-7 BUSINESS DAYS
ALL OTHER COUNTRIES:
Shipping Costs: Calculated Rate Express Shipping
Shipping Time: 3-14 BUSINESS DAYS
International Delivery Information
Unfortunately we are currently unable to ship to Russia.
UPS cannot deliver to PO Boxes.
Signature is usually required on delivery for your security, and if no one is home at time of delivery the order will be sent to the nearest UPS facility.
UPS will sometimes leave parcels in a safe or secluded spot for Residential delivery areas, and this will not require signature. Please keep an eye on your tracking information and updates to see if this will occur.
If you wish to change any delivery information, organise a pick-up or receive delivery alerts, you can register your details with UPS MyChoice here: https://www.ups.com/
International Custom Fees
All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are NOT included in the cost of the order or shipping charge.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Mura is not responsible for any additional taxes and customs charges that are requested during the shipment of your order, and do not offer refunds for these costs.
If an order is refused due to custom fees, UPS will hold the parcel for 2 weeks then abandon if these fees are not paid in this time. Mura is also not responsible for the handling of an order due to this.
Mura does not provide refunds to customers for failure to pay duties and taxes associated with their order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel from the courier.
However, just in case you don't receive this, you can track your items using the following websites:
AUSTRALIAN ORDERS: http://auspost.com.au/parcels-mail/track.html#/track
INTERNATIONAL ORDERS: https://www.ups.com/tracking/tracking.html
Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.
It is the customers responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Mura cannot offer reimbursement for this package.
Any Further Issues or Enquiries?
If for any reason your shipping time does not align with the above estimates, please contact us at firstname.lastname@example.org and we will look into this for you straight away.