At Mura, our mission is this: to empower and inspire our community by adopting the Mura Lifestyle. Our lifestyle expands from fashion, beauty, food, health & fitness, mindset, career, travel, music to art and more! We believe that beauty is something that needs to shine both on the outside as well as the inside! And through Mura, we hope to inspire and empower others all over the globe with our beautiful way of living and thinking. 
Our community not only involves our customers, but of course, the incredible team (more like family) who make our brand and dream a reality. Within our team culture, we believe in strong alignment of values, empowerment, and providing opportunities to values-aligned, high performing team members in areas they are most passionate about so that they can come to work feeling excited, energised and most importantly, happy. With strong team work, compassion and care towards one another, and striving towards one goal, one dream, we are invincible. But before you read on about our position openings, here are our CORE VALUES that we believe in and stand by. We ONLY hire like-minded people who have the same values as we do. So if our values speak to you and you are a hardworking individual obsessed with all things fashion, well then, you might be exactly who we're looking for..

 

OUR CORE VALUES

Be Proactive - Take initiative without being asked to
Be Positive & Kind - We don't tolerate negativity or unkind humans
Empower - We rise by lifting each other up!
Growth Driven - Constant improvement to grow
Think Different - INNOVATION
Create Beautiful - Make everything we create and do beautifully Mura
Solutions Oriented - Find a solution to every challenge & grow
Effective Communication

    FULL TIME - Customer Service & Admin Representative

    The role is a dual based position where the main aspect of the role will be Customer Service focused. Here, we are looking for an individual who loves helping others and interacting with customers on a regular basis. Our service is about being solutions oriented and always striving to give each customer the best service we possibly can at Mura. It's also important to be able to think on your feet as every case is different and will require good problem solving skills.

    Your key responsibilities will include, but are not limited to:

    • Providing customer support via both emails, phone & social media platforms;
    • Returns Processing;
    • Liaising with external suppliers in order to resolve customer enquiries;

    Additionally, the role will also include assisting within of our Admin department which is product creation. This part requires you to create our products using our E-Commerce platform, Shopify, for some data entry to create products for our website. This requires an individual who has great attention to detail and savvy with data entry as well as a good flair for fashion terms and products. 

    Your key responsibilities will include, but are not limited to:

    • Creating individual products (both clothing & accessories) from multiple suppliers on Shopify using spreadsheets & the Shopify platform;
    • Product pricing and markdowns;
    • Product naming;
    • Ensuring all relevant tags & collections are added to the product;
    • Updating product collections;
    • Promotional codes, markdowns, tagging & other updates to implement

    You will also be liaising with multiple internal departments and be a part of a thriving and supportive team environment. As we are a growing company, new opportunities, training & career development is offered to the right individuals.

    Skills Required

    • Love of customer service
    • Experience using Shopify is preferred but not essential
    • Experience using Zendesk is preferred but not essential
    • Good with data entry
    • LOVE fashion!

    If our company, core values and the role sounds like a good fit for you, please send through your resume & cover letter to Asako at director@muraboutique.com.au. We very much look forward to hearing from you!