How do I return an item?
Please see our Returns page for instructions.
Can I return an item for a refund?
We only offer online credit notes for returns. Refunds are issued for items with manufacturing faults only.
How do I know if you have received my return?
Returns are processed within 2 business days of being received. You will receive an email with your credit note information when complete.
Do you ship internationally?
Yes, we ship worldwide! Please see our Shipping & Delivery section for more information on costs and delivery time. Please note though that all customs and duties taxes are the responsibility of the customer.
What is a pre-order?
A pre order is an order placed on an item, which is not yet available. It generally takes between 2-3 weeks for a pre-order to become available but this can vary according to the item. They will be despatched on the date provided on the website but is subject to change. Please note that pre-order ETA's are not set in stone and can be subject to delays.
Will my order arrive in time for an upcoming event/special occasion I have?
Please see our Shipping & Delivery section for delivery times to your location. If you are unsure please contact us at firstname.lastname@example.org. Please note we cannot guarantee delivery times due to factors out of our control, e.g. Post service not running on schedule, customs delays etc.
How can I track my order?
Orders being sent to Australia, United States, Canada, New Zealand and the UK will receive an automated email with tracking information, or just click here and enter your order number! If you have not received an email within 2 business days please contact us at email@example.com
Where are your stores located?
We are based in Queensland, Australia. Our stores can be found:
Sunshine Plaza Shopping Center (Maroochydore)
Indooroopilly Shopping Center (Brisbane)
The item I wanted is no longer on the website, will it be restocked?
If there is a particular item you are after but is no longer available on the website, please contact our team at firstname.lastname@example.org where they will inform you on whether this item will be restocked. Otherwise, if the item is still visible on the site, click the size you would prefer and sign up for restock alerts. As soon as one comes in, you'll be the first to know!
Can I cancel my order?
Unfortunately you can't cancel or change your order with Mura Boutique.
If you are unhappy with your purchase, please email our customer care team at email@example.com for further assistance.